REFUND, RETURN & CANCELLATION POLICY
Products can be returned within 07 days from the date of delivery.
A product purchased on genieinbox.com is eligible for return/refund within the return/refund period mentioned under every product & if it fulfils any of the following conditions:
· Product delivered is different from what was ordered
· Product was received in a physically damaged condition or was found defective when package was opened.
To be eligible for a return, your item/s must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranty card, invoice etc), parts and accessories to ensure full credit. “New and unused” means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way.
All the Products sold on genie in box are governed by different state laws and if we are unable to deliver such Products we will return or will give credit for the amount received in advance that could not be delivered to You.
Users must enter a valid phone number while placing an order on the Platform. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates.
The user can either report to refund while going on website or mobile application or call the customer care number. In case the user does not want to order replacement, the amount can be refunded by the Company to the user within a period of 10 working days. In case of a defect identified by the user, as a special case, a return and refund claim can be entertained by the company.
· After receiving the product, we will inspect it.
· We will communicate the status of your refund after the inspection.
· After approval, we will initiate a refund to your original mode of payment.
· If the payment method at the time of purchase is credit card / debit card / wallet or net banking the total price of the product will be returned to the same mode of payment.
· If the payment method is cash on delivery (COD),then use can provide their own Bank account number and ifsc code of bank so that we can initiate refund to their bank.
· We will refund the amount within 7-10 working days to the original method of payment (except COD).
· If partial product or product with tampered packaging is returned, then the refund will not be processed. All accessories and items that you received along with the product should be returned together.
Cancellation Policy :
An easy cancellation process is available for all customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order via
email us on [email protected]